Build with Confidence by James Monroe Homes
James Monroe Homes is proud to present our Build with Confidence Guarantee.
This is our written promise to give our customers the Confidence to Build a new home with James Monroe Homes.
* We are constantly searching for the highest quality materials to put in our homes. We are not just looking for the quality but also the value to our homeowner. It is your money we are using to build your house and we must spend it wisely. As a member of an exclusive NAHB Builder 20 Group I meet with 19 other builders from around the country twice a year to review products, market trends, amongst other things. We often share information and knowledge on a weekly basis. This helps keep us current with quality and innovative products.
* We are seeking and hiring quality subcontractors only. These are professionals who are able to install your quality products per the manufacturer recommendations, keep the project on schedule, be courteous to our customers, and service their work during the warranty period. We require excellence, trustworthiness, and good character from anyone who is going to help build your home. We are not interested in the low bidder as that will only cost more in the long run.
High Performance Home
* We will use proven building techniques such as the 6-sided air barriers, framing techniques, engineered designs, and professional consulting to build a tight building envelop that keeps conditioned air in and unconditioned air outside. We work closely with a HERS Rater on every job. Our goal is to have you throw less money away to your utility bills and keep that money in your pocket for the other life expenses.
Personal Home Comfort
* Gone are the days when homeowners think they have to be cold in their homes in the winter and hot in the summer. We will build your home to allow you to be comfortable in every room of your home during every season. You will no longer fight over the thermostat or fear your utility bill.
Service after Closing
* At closing we will set a date 30 days later to do a post closing walk-through. Just to make sure everything is working properly and to answer any questions about your new home. We will mark our calendars for 11 months later and give you a courtesy call to see if you have any issues as your warranty period comes to a close. In the mean time we have made it extremely easy to file a warranty claim on our website. Once the claim has been submitted we promise you will hear from James Monroe Homes within 1 business day.
* We want your feedback. We have Guild Quality Surveys available from our previous customers for your review. We hope that you will take the time to fill you the survey 45 days after closing and 13 months after closing. This helps keep us accountable to you and our future customers. We also have a midway during construction survey available to let us know how we are doing during the construction process. We want you to be happy and satisfied with James Monroe Homes. If you are happy we want to know to keep up the good work, if not we need to know to make corrections.
Connectivity with Everything
* Each of our customers are given a log in to our website and the James Monroe Homes App for their smart phone. This gives you access to your specific selections, schedule, change orders, budget, your project manager and James Monroe from anywhere. You will be able to see if the jobs is on track as your construction schedule is updated on a daily basis. You will have direct contact with subcontractors, suppliers, project manager, and the builder through in app comment services. You can take pictures at the job site and send them in with your questions and expect to get a response back within one business day. Gone are the days when the customer is left in the dark with no idea what is going on while the closing is delayed two months and the project is way over budget.
We have been building houses for over 10 years and now you can Build with Confidence with James Monroe Homes. This is our promise to our customers. We are so confident that we can meet and exceed your expectations that we are willing to put this in writing. When you shop other builders ask them if they have a guarantee likes ours and is it in writing?