Excellent Service and Nothing Less is what you need to Expect.
Every customer is surveyed by Guild Quality after closing and 13 months later. These surveys help us ensure we provide the best quality, service, and products, to our customers and stand behind our work after closing during the warranty period. We are striving to be the best and these surveys help us do it.
Here are a few of the thoughts of our satisfied customers:
“For the last ten years I have hated my kitchen and desperately needed a larger dining room space to meet the needs of our expanding family. There were walls, wallpaper, kitchen tile, old appliances, rotting floors and even a non-working sink area I wanted out! I knew we couldn’t do the renovation ourselves so we began contacting different contractors in the Lexington-Georgetown area. This is where James Monroe of James Monroe Homes came to our rescue along with kitchen designer Diana Emrich. My one stipulation was I didn’t want him to create a kitchen nightmare for us but a renovation reality. His crew started break down on the first of December, as we lived out of boxes and made our family room into a eat in kitchen space with plastic walls. After the first day or two we were assured that things were going good and under control as walls were being torn down and old flooring removed. After a month we left for our winter trip to Florida and left our home in the hands of strangers trusting them to complete the job during our absence. Tolerating strong storms, snake skins, and solitary environment the crew worked on. Upon our return we walked into a beautiful open kitchen/dining room space. The walls gone, the new appliances in, the island contoured perfectly, all the new spaces were spectacular! My husband can use his culinary skills in his kitchen and I can entertain without space problems. James made a cramped, tired old 25 year old house into an appealing, comfortable, spacious area that we are now proud to call our home. We have recommended him to friends and acquaintances without hesitation.”
~Charles and Vicki
“James Monroe and his company Via Vitae Development [James Monroe Homes] is an awesome company to build my home!! I can not complain to him nor his business because my home was built professionally and efficiently. I have certainly made the right decision to have Via Vitae build my home over other builders because he was easy to work with and has given options on what i want in my own home. upon seeing his professionalism and building with integrity I see Via Vitae building my second home very soon.”
“Yes James Monroe was very helpful in working with me on my handicap issues. Wider shower instead of tub, lower front entrance(no steps), wide hall, and being able to have a pedestal sink in the master bathroom to save room.”
“The services that James Monroe has provided has been outstanding. I am very pleased with the outcome of my home inside and out and also feel that the construction was completed in a very orderly and timely manner!”
“I have really enjoyed working with Via Vitae, they have helped me through the very beginning stages to the end. I would say that I love my new home.”
“James I did appreciate the attention you gave us in fixing our problems with the home. I have bought new construction from other very BIG builders in this town and you are the only one who ever followed up with anything during the warranty period… …you were always very prompt and courteous and made it go a lot smoother and I appreciated that.”
“My brother and I chose James Monroe Homes to build a new house for my parents. Upon meeting James we were impressed by his strong motivation to succeed as a builder. His youthful energy and desire to please in the smallest details helped make this experience very enjoyable. James uses custom touches such as keystones and style lighting to give the house a custom look without the custom price. The attention to detail and upgrades were pleasant surprises for us. We have enjoyed our working relationship with James and look forward to his involvement in our next building project.”
~Brad and Jeff
“As an older couple it had become increasingly more difficult each day to do our daily chores such as cooking, laundry, and the house keeping in our previous home. James Monroe Homes listened to our concerns and built our new home to make these tasks easier and more manageable. We thank you, James Monroe Homes, for going the extra mile to add all the little extras that have made our home look and feel like the custom home we always dreamed of. We absolutely love the crown molding, ascent rope lighting, and the 10’ built-in book cases.”
~Tom and Gwen
“We only needed to call Via Vitae once to come back to our home to fix a problem, and they came and fixed it before the end of the same day that we had called. This house was obviously built with quality in mind. We love everything about this house; you [James Monroe Homes] obviously did not overlook any details and that is what makes this house so grand! The best house we have ever lived in!!”
~Juan and Consuelo
“Yes, we are satisfied and we have already recommended you to two of our neighbors.”
~Dan on Remodeling Work done to his house.